Effective date: 26/09/2025
Company: Zoe Electrical & Technical Services Co. Ltd (“we”, “us”, “our”)
We respect your privacy. This notice explains what personal data we collect, how we use it, and the choices you have. We follow applicable laws, including the Uganda Data Protection and Privacy Act, 2019. If you are in the EEA/UK, we also align with GDPR principles.
1) Data We Collect
- You provide: name, phone/WhatsApp, email, organization, project location (e.g., Google pin), service interest, messages, files/photos you upload.
- Automatic (via cookies/analytics): IP address, device/browser, pages viewed, referral source, approximate location, timestamps.
- Off-platform: if you contact us via phone, SMS, WhatsApp, Facebook, LinkedIn or similar, we may receive your profile name, number, or handle.
- Project data (on site): measurements, photos/videos of installation areas, site drawings/BOQs, system logs relevant to service delivery.
2) How We Use Your Data (Purposes & Legal Bases)
- To respond to enquiries, provide quotes, and deliver services (contract; legitimate interests).
- To schedule site visits and manage projects (contract).
- To send service updates, invoices, and support messages (contract; legitimate interests).
- To improve our website and services via analytics and troubleshooting (legitimate interests).
- To send newsletters/offers if you opt in (consent; you can opt out anytime).
- To meet legal and insurance obligations, handle disputes, and prevent fraud (legal obligation; legitimate interests).
3) Cookies & Analytics
We use cookies to run the site and understand usage.
- Essential cookies: security, load balancing, form submission (cannot be turned off).
- Analytics cookies (e.g., Google Analytics/Matomo): measure traffic and performance.
- Marketing pixels (optional): only if you enable them for ads/retargeting.
Your choices: Manage cookies via the banner and your browser settings. You can opt out of non-essential cookies.
4) Sharing Your Data
We do not sell personal data. We may share limited data with:
- Service providers/processors (hosting, email/SMS, CRM, analytics, payment/ invoicing, mapping) under confidentiality and data-processing terms.
- Project partners/sub-contractors strictly as needed to deliver your project (e.g., logistics, specialized installers).
- Authorities/insurers if required by law or for claims, safety, or fraud prevention.
If data is transferred outside Uganda, we use reasonable safeguards (contractual clauses, reputable providers) to protect it.
5) Data Retention
- Enquiries & quotes: typically 12–24 months.
- Client/project records: typically 5–7 years (warranty, safety, tax).
- Newsletter lists: until you unsubscribe or request deletion.
We may keep data longer if required by law or to resolve disputes.
6) Security
We use industry-standard measures: encrypted hosting (HTTPS), access controls, role-based permissions, strong passwords/MFA for admin, and staff confidentiality. No method is 100% secure, but we work to protect your data and investigate incidents.
7) Your Rights
Subject to law, you may:
- Access your data; correct inaccuracies; delete data; restrict or object to certain processing; withdraw consent; and receive a copy (portability).
To exercise these rights, email privacy@zoetechsolutionsug.com or the contact above). We may verify your identity for security.
Uganda: You can also contact the Personal Data Protection Office (PDPO) under NITA-U regarding complaints.
8) Children’s Privacy
Our website and services are intended for adults and organizations. We do not knowingly collect data from children under 13. If you believe a child has provided data, contact us to delete it.
9) Third-Party Links & Platforms
Our site may link to external sites or embed maps/videos. Their privacy practices apply when you use those services (e.g., Google Maps, WhatsApp, Facebook). Review their policies separately.
10) Marketing Preferences
You can unsubscribe from marketing emails at any time via the link in the email or by contacting us. Transactional/service messages will still be sent when needed.
11) Changes to This Policy
We may update this policy from time to time. We’ll post the new version with the effective date above. Material changes may be highlighted on the site.
12) Contact Us
Questions or requests about privacy?
Email: privacy@zoetechsolutionsug.com
• Phone/WhatsApp: 0393 246 921
• Address: Mbale, Uganda.